FREQUENTLY ASKED QUESTIONS (FAQ)
A: The shipping time will vary based on where you are located and whether the product you order is in stock. We will notify you the estimated delivery time of your item. If your items is in stock, we will deliver it ASAP and it will arrive to you about 5-9 working days.
A: It is unlikely that your package is lost or stolen. If we approve that your Goods disappears, we will resend you another for impenstate. But if the postal service delivers the clothing to the wrong address or you have moved of changed your address without notifying us in advance, we can do nothing to recover your Goods.
A: We ship the items using EMS or DHL. Once we ship your package, we will send you tracking number once it available. The delivery time is 5-9 days.
A: The delay doesn’t happen often. But if there is any significant delay with your order we will contact you immediately. We will keep contacting you from the time your order is placed. When your goods are sent out, we will provide you with a shipment tracking number at our own discretion. This tracking number will automatically be emailed to you. Meanwhile, you will receive our notification. So you do not have to email us asking if your package has been shipped.
Q: I am looking for karen millen dresses or coats that are not listed on your site,can you provide them?
A: If you are looking for karen millen dresses or coats we don’t list on our site. Please click contact with us with a picture, a serial number or the model number of the goods. The more details you given, the easier and quicker to locate the goods in the factory.
Q: I ordered and received the parckage But I wish to change it for some other model,What are my options?
A: If you have made a mistake in ordering a wrong goods and wish to change for a different model, we allow an exchange process within 3 days of receiving the goods and a $35 Handing & shipping cost will apply.
Q: Will the funds be paid immediately or after I get the goods when I purchase by Credit Card?
A: The funds should be paid immediately by Credit Card. If the products’ quality has problem after you receive the goods, please contact us ASAP, we will deal with the return procedure for you.
Q: How do you ensure your products after I finish payment?
A: Within 3 working days after you finished payment, we will send detailed list which is including: order number, payment time, tracking number of the express, payment sum, products’ name purchased, and amount, expiration date, probably deliver time.
A: The online kicks environment is competitive. There are many established vendors out there with years of experience and repeat customers backing their success. We are a new entry to the market and we want to stay here for a while. Because of our desire for success we are taking a chance by slashing our profits and taking losses to generate customer loyalty — we know once you buy a piece of dress from us, you are not going to be shopping anywhere else.